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Frequently Asked Questions

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Ordering
Out Of Stock Items and Incomplete Orders
Payment
Shipping & Handling
Guarantee and Returns
Wholesale & Discounts
Other Questions

Ordering

What is PayPal and How do I use it?

PayPal are a USA based subsidiary of eBay, accepted by millions of eBay and other sellers! It is FREE, Fast, Easy and Secure. We never see your credit card details.

To make a purchase just click on one of the "Buy Now" or "Add to Cart" buttons for the product you require. You can then click the "View Cart" button to see your complete list of purchases. You may then remove any items you have changed your mind about.

I do not have a PayPal Account. Do I need one?

No. After Clicking the "Buy Now" or "View Cart" buttons you will be taken to a secure PayPal login page, where:

1. You enter your Name and Delivery address.
2. You are prompted for your credit card, email address, and phone number.
3. (Optional) After reviewing your information, you may choose to save your information by creating a PayPal account to make future transactions faster.

I don't have a credit card, can I pay by Cheque or Direct credit?

Yes, download our order form here:

Select Order Form Download format:
Microsoft Excel Format (46k interactive)	Adobe Acrobat Reader format (70K snapshot)

and Simply fill it in and post your cheque and order to:
    LED Effect by ALLWAZE
    Box 2483 Stortford
    Hastings 4153
    New Zealand.

Or if paying by Direct Credit, Visa or MasterCard you can send the completed form by eMail or Fax as well. (Details on the form.)

How long do I have to wait after placing my order before I receive my goods?

We attempt to dispatch all stocked items within 3 working days, but usually the same day. However many items produced to order and can take around 3 to 4 weeks to produce before dispatch.

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Out of Stock Items and Incomplete Orders

Your web site listed an item, but after I ordered it, you said it was out of stock.

Many items are produced to order and so can take around 3 to 4 weeks to produce before dispatch. Also it is possible for us to sell out of an item between the time the site was last updated and the time we fill your order. This is occasionally true for very popular items.

If an item is out of stock, will you send it later?

We will contact you to advise an estimate of the delivery date. If this date is acceptable you need no further action. Alternatively we can provide a refund for the unavailable parts or fully refund your order if you prefer.

What if I need all of my order sent together, or not sent at all if you don't have part of it?

Please tell us this in the "Special Instructions" section of the Order Form or send us an eMail with your instructions.

If you send items later, do I have to pay more for shipping and handling?

No. You will never be charged more than the shipping and handling fee would have been if all of the items were sent together.

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Payment

I'm nervous about sending my credit card information over the Internet. Is it safe?

Yes. PayPal encrypt all transactions. It is as safe as using your credit card to buy petrol.

I understand this, but I'm still somewhat concerned.

Most credit card agreements protect the cardholder if the card is lost or stolen or abused without your authorisation. Check your agreement, and you will probably find that yours does, too.

If I wish to pay by cheque,  how do you handle it?

When we receive the order with your cheque, we will fill your order and pack it ready for shipping to you. If the check is for over $100, we may not actually ship the order until your check clears the bank. In any case, though, the items you have ordered are set aside for you.

Can you invoice me?

Yes, depending on the amount and your location. Please Contact us with your details.

Can I pay by Direct Credit, International Telegraphic Transfer, Internet banking or Phone banking?

Yes. Please use our Order Form above or Contact us and we will supply our account details.

What about Phone Orders?

Phone orders are fine. We accept Visa or MasterCard by phone. Please have your card handy.

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Shipping And Handling

Where can you send my order?

We will ship to anywhere in the world. Additional shipping charges may apply. You are liable for any local taxes or customs charges however.

What are your shipping charges?

Freight FREE within New Zealand for orders over $100. Freight and packaging is based on the size and weight of the package, coupled with your location. International charges vary for country to country. Please contact us for international (Outside New Zealand) options.

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Guarantee and Returns

Do you guarantee the products you sell?

Absolutely... If you are not completely satisfied with a product you buy from us, you may return it within 30 days for a refund of the products price. Postage & packing are not refundable. Products damaged by misuse will not be refunded.

How do I return something?

Please Contact us for details.

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Wholesale & Discounts

I run a shop. Can you supply me your products at wholesale prices?

Yes. We supply many retail shops. Please contact us and we will happily discuss your requirements.